lionscopetproducts.com offers the following Returns Policy:

We want your buying experience with Lionsco to be the best it could be.  Do not hesitate to contact us with any questions, issues or for advice. 

Our goal is to make sure you receive the best value of every purchase you make at Lionsco Pet Products. We want to be your number one choice for Pet Products.

You have our Satisfaction Guarantee. If you are not completely satisfied with a product, simply contact us within 30 days of invoice date to receive an exchange or return.

Returns must be in new (pet beds, blankets or other pet furniture must be in unused and in sealed packaging) condition and packed in the original manufacturers packaging. Returns must include all components of the original manufacturers package. Returns must include the original invoice dated.

Return any unused items in original condition and original vendor packaging within 30 days of the invoice date for credit to your account, exchange, or adjustment*.

Returns:

Return any unused items in original condition and original vendor packaging within 30 days of the invoice date for credit to your account, exchange, or adjustment*.

• Returns need to be requested within 30 days of invoice date. Initial outbound and return shipping charges are NOT refundable. In the event your purchase order initially shipped with free or discounted shipping, our outbound shipping and handling costs will be deducted from the refund.
• All returns are subject to a 10% restocking fee and may also be subject addtional replacment cost for any damaged or lost packaging and materials.   Restocking fees are waived for exchanges and errors in shipping from our warehouse.   
• Returns must be new and unused condition and packed in the original manufacturers packaging.
• Returns must include all components of the original manufacturers package. Returns must include the original invoice dated.
• Please contact first in order to obtain an RMA NUMBER and shipping address to ship your product back to.
• Please put the RMA NUMBER in the following two places : 1.) on your invoice to include in with the package, 2.)on the lower left hand corner of the box you are sending the product back in.
• Re-pack your return (in the original carton and/or packaging) and send it to the proper address we provide you along with your RMA NUMBER.
• For your protection we suggest you ship your package prepaid and insured.
• Include your original invoice so we can properly and quickly refund your money.
• Please note whether the product packaging was opened and/or the product was used.
• Lionscopetproducts.com cannot be responsible for returned packages that are lost in the mail.
• Items displaying wear are not eligible for a refund.
• Containment Systems can only be refunded if it was not installed.  Due to the nature of the do it-your-self systems any defects can be addressed by the manufacture.

Shipping Information

Shipping Rates

*Shipping Surcharge

Certain products may be subject to shipping surchages due to the size or weight of the package.  Items that may have an addtional charge are large wire crates, canned pet food, some strollers and kennels.  Other items not mentioned here may also be included.   Even these items will have a shipping cost that is deeply discounted this way we can still offer our customers the best prices on the internet. 

Almost all other items on Lionsco Pet Products qualify for free shipping if the order is over $50.

Shipping Outside the Continental U.S.

APO/FPO Addresses

At this time, Lionsco Pet Products does not ship to APO/FPO Addresses.

When Will My Order Ship?

All orders are shipped directly from the manufacturer or one of our authorized distributors. Orders are normally shipped within 48 hours via UPS, USPS or FedEx, however many orders ship sooner including the same day. Orders with more than one item may ship in separate packages and arrive at different times.

Availability & Back Orders

All orders are shipped directly from the manufacturer or one of our authorized distributors. Most items are always in stock but occasionally there are runs on an item and it’s periodically out of stock. If this should ever happen we will email you immediately letting you know when that item will be shipping again. You will have the option to cancel your order at this point without penalty.

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